On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
Plan Details and Documents
Looking for plan details and documents? To get started, use the following links “Quick Links” to access helpful plan details and documents:
- Plan Benefit Materials –access plan documents including your Annual Notice of Change, Summary of Benefits, and Evidence of Coverage.
- Find a Doctor or Pharmacy – access Provider Directories or find a doctor or pharmacy using our search tool.
- List of Drugs (Formulary) – if you have a Medicare Advantage Prescription Drug plan, access your plan’s Drug List (Formulary) and search tool.
- Member Perks – learn about member perks such as telehealth, dental, and over-the-counter benefits.
- Disaster Coverage – learn how to access coverage in the event of a disaster or local emergency.
- Appointment of Representative Form – use this form to appoint a representative on your behalf.
- Prescription Drug Claim Form – if you have a Medicare Advantage Prescription Drug plan, use this form when you need to ask us to pay you back for prescriptions paid out-of-pocket.
- Member Reimbursement Claim Form – use this form when you need to be reimbursed for eligible out-of-pocket medical expenses.
- Real Time Benefit Tool – to access the Real Time Benefit tool, login to the secure member portal. If you don’t have an account, select “Create New Account” and follow the prompts.